As from 17th October 2014 we are enforcing our cancellation policy due to the fact that lately we have had a lot of “no shows”, which has resulted in loss of business, as we have been turning away clients that could have taken those appointments.  Therefore, in line with our cancellation policy we will be charging the following :-
·        For less than 24 hours’ notice of cancellation or “no-show” appointments clients will be charged 50% of their treatment price.
·        If a gift voucher is being used to pay for treatment and less than 24 hours’ notice is given of cancellation of the appointment or there is a “no-show”, then the gift voucher will be forfeited.
·        For those clients with a history of “no-shows” or for multiple bookings we will require a 50% deposit in advance, which will be forfeited if there is less than 24 hours’ notice of cancellation or a “no-show”.
·        For large bookings of two or more people we will require a 50% deposit, but will require 48 hours’ notice of cancellation or the deposit will be forfeited.
We do, however, appreciate that there are sometimes exceptional circumstances beyond any control, which will be looked at on an individual basis, but we do request you contact us as soon as possible.
We hope you do appreciate our position and would like to thank all our clients for their continued loyalty.
Thanks from the Team at Tranquility